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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Colin Jones

May 30, 2025

5  out of  5
rating by Colin Jones
"Steve and his team are rockstars. Would recommend for anyone that is looking for a new Insurance agent. The Office Manager, Lisa, is extremely responsive and quickly handles any request thrown her way. As a current customer, I'm lucky to have them on my side."
We responded:
"Hey Colin, Thank you very much for taking your time out of your day to give us such a great 5-Star review!! You’re the Rockstar for having your insurance with my State Farm office. Lisa and the rest of my excellent staff work very hard for our clients. We are “lucky” to have you as our client! Please let us know if we can do anything else for you or any of your friends and family. Having State Farm Insurance is better than just having insurance! Thanks again for your trust in allowing us to service your account. I appreciate it very much! Steve-Agent/Owner "
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John Z

May 29, 2025

5  out of  5
rating by John Z
"We’ve been with Steve’s team since moving to Virginia over 20 years ago, and the experience has been outstanding in every way. From the friendly, professional staff to the consistently excellent service, they’ve made insurance effortless. Highly recommend!"
We responded:
"Hi John, Thank you very much for being such a great State Farm client! I certainly appreciate you and your family for having all of your insurance policies with my office. My staff will be happy about your kind words about them. I will share your feedback with my team. I also wanted to thank you for the confidence you've shown by recommended my State Farm office to your friends and family! We have been fortunate to also have them now as clients! Please let me and/or my team know if we can help you in any way! You've been awesome! Thanks again! Steve-Agent/Owner "
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Lisa Sampson

May 28, 2025

5  out of  5
rating by Lisa Sampson
"I switched to State Farm in 1986 and have been with them ever since — with Steve Sandoval’s office for much of that time. I couldn’t be happier with the customer service I’ve received through the years not only with my auto insurance but with my homeowner’s insurance as well…so much so that my whole family are members too! I love the personal attention I receive from Steve, Lisa, Mary, or Renee whenever I call. They’re always professional, knowledgeable, courteous, timely, and welcoming. Couldn’t recommend them more and I wouldn’t go anywhere else!"
We responded:
"Hey Lisa, You and family have been with my State Farm office a long, long time!! I cannot thank you enough for the loyalty and privilege of servicing you and your family since the early years of my career. Everyone has been great to work with and my staff really enjoys handling your account. We know you like family! Great job on taking advantage of our discounts by bundling your car insurance with the home insurance! I will pass on your gracious comments to my team. They are the greatest State Farm staff around, in my opinion. Let me/us know if you ever need anything. Again, thank you so much for everything! We'll talk soon, I'm sure. Have a good summer! Steve-Your Agent "
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Nader Nayfeh

May 28, 2025

5  out of  5
rating by Nader Nayfeh
"Steve and his staff, especially Lisa, have been super helpful over the years! It's such a great team to work with."
We responded:
"Hi Nader, Thank You very much for the great review about Lisa and the rest of my team! They are very experienced and knowledgeable. I appreciate you and your family being with me and my State Farm office over the years. We have to continually work to earn your business every single day. We cannot take it for granted so please let me how we can best service your account. Also, please let your friends and co-workers know about my office, if you ever get the opportunity. Thanks again for the 5 Star review and being my client! Steve-Agent/Owner "
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Hallie Sampson

May 21, 2025

5  out of  5
rating by Hallie Sampson
"My mom has been working with Steve and his office for at least over two decades. When it was time for me to get my license and insurance 15 years ago, there was no other choice! Over the last 6 months specifically I’ve called the lovely and amazing LISA more times that I can count for support. She is always kind, patient, and personable. It felt like I had a friend on the line when I was having trouble navigating a lot of adulting “firsts.” LISA - thanks so much for all your past help and continued support. Adulting sucks but not as much when you’re on the line. 😊"
We responded:
"Hey Hallie, We got you!! Thanks for continuing the family tradition of allowing my State Farm office to take care of you and your insurance. Lisa and the rest of my team are excellent and will help answer any and all of your questions. We try to make it easy for clients to do business with us. You do have friends in my office that will guide you through any insurance situation that you may have in the future. Please let your friends and co-workers know about my State Farm office! Give your Mom my Best!! She’s been great! Thanks for the awesome review. Steve-Agent/Owner"
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Norman Retana

May 19, 2025

5  out of  5
rating by Norman Retana
"Good price, and very friendly and very good attention super recommended"
We responded:
"Hi Mr. Retana, I appreciate the time you spent on leaving this great review for my State Farm office. My staff will appreciate your kind words. They enjoy working with you and your family for all of your insurance matters. Great job on maximizing your discounts by bundling all of your policies with us. We're here for you whenever you need us. Thank you very much for being my client. Steve-Agent/Owner"
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Norman Morales

May 19, 2025

5  out of  5
rating by Norman Morales
"Good price, and very friendly and very good attention super recommended"
We responded:
"Hey Norman, Thank you very much for your recommendation for me and my State Farm office! I appreciate you having the confidence for allowing us to handle all of your insurance needs. We try to provide the best customer service possible instead of getting the voice menu options at other insurance companies. My staff is excellent and has a lot of experience. Please let us how we can best service your account going forward. Thanks again. Steve-Agent/Owner "
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Zhaseen Law

May 15, 2025

5  out of  5
rating by Zhaseen Law
"State Farm is more than just an insurance company that offers competitive and affordable rates. Their agents exhibit excellent customer service and even prayed for my family when my son was hospitalized. They even did follow up calls. My family has been members for years and they get 5 stars from us. Stacy L. Virginia"
We responded:
"Thank You, Stacy, for the 5-Star review and nice comments about my excellent staff. We try to treat everyone like family at my State Farm office. Good job on bundling the discounts for your car and home insurance for you and your family. I am glad your son has gotten better from his hospital stay!! I wish you and the Fam great health! Thanks again for being my client! Steve-Agent/Owner "
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Greg Chase

May 7, 2025

5  out of  5
rating by Greg Chase
"I've been a customer of Steve Sandoval's Staite Farm agency for over 25 years. They have provided me with home and auto insurance and great service throughout that time period. Lisa and the staff are always available to provide friendly and timely service. I highly recommend them."
We responded:
"Hey Greg, Thank You so much for being with my State Farm office over the 25+ years! You are wise to have taken advantage of all of the bundle discounts by having the car insurance along with your homeowner's insurance! Great work! Lisa and the rest of my staff are very professional and efficient, as you have experienced over the years. I remember when you used to stop in to do your insurance business. Always great to catch up with you. Thank you and the family for allowing us to service your insurance account! I hope you have a great summer! Steve-Agent/Owner "
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David V.

May 7, 2025

5  out of  5
rating by David V.
"A note of thanks and appreciation going out to Steve Sandoval, Lisa Robertson and their office team that keeps our family under their insurance umbrella. They've always been there to assist us for well over 30 years now, and I'd be hard pressed to find that anywhere else. I can't really say how much their assistance has meant to myself and my family in this little text box."
We responded:
"Hi Dave!! Thank you very much for the kind words and the 5-Star review for my State Farm office! Lisa and the rest of my team are excellent, as you know! We have a lot of experience and luckily, I do not have any turnover issues! I truly appreciate the confidence and loyalty you and the family have shown us over the years! Please let us know if we can be of service to you and the Fam in the future. You have been great to work with throughout the 30+ years!! Thanks again! Steve-Agent/Owner "
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Jenny

May 5, 2025

5  out of  5
rating by Jenny
"I have worked with Lisa for over ten years, and she has always been kind, responsive, and professional. She takes the time to understand my needs, explains everything clearly and makes me feel confident in my insurance decisions. It is rare to find someone who combines genuine care with professional services. Highly recommended!"
We responded:
"Hi Jenny, Thank you very much for the great feedback about Lisa! She and the rest of my staff are excellent! They all have plenty of experience so they do their best to provide a great insurance interaction every time. You are wise to take advantage of the State Farm discounts by bundling all of your insurance policies. Great work! Thanks again for the great review and for being my State Farm client over those ten years! Let's go for, at least, another ten years! Steve-Agent/Owner "
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David Farrell

May 2, 2025

5  out of  5
rating by David Farrell
"I have insured my auto's with Steve Sandoval at State Farm for so many years that I cannot recall when this business relationship began. That says a lot, as their service has been impeccable. In this present world AI has taken over and a communication with the company that serves a client has little or no human contact between the two. However, at the State Farm office of Steve Sandoval, he or his office manager Lisa Robertson will ALWAYS ANSWER the phone at his office. As I have just made a payment over the phone with Lisa I would like to add that, as in all of my communication with Steve Sandoval's office, the conversation is always a pleasure. After the business at hand we always chat a bit about interesting matters in our lives and I hang up feeling they are not just a business, but friends. Thank you also to State Farm for having such wonderful representatives as Steve Sandoval! Regards, "Driver Dave""
We responded:
"Ha!! Hi Dave!! Thank you so much for being my State Farm client for a long, long time! I truly appreciate the loyalty and kind words about Lisa and the rest of my staff. I’m glad that you were able to take advantage of all of our discounts by bundling your car insurance with your homeowners insurance. I am extremely confident that you will never get a voice menu when you call our office during working hours. Customer service has greatly diminished recently with AI, in my opinion! It’s very difficult to understand a client’s needs and wants by going through automation. Please call us anytime you have a question or need something. We are here for you!! Have a great summer! Thanks again! Steve-Agent/Owner"
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Steve Clarke

April 28, 2025

5  out of  5
rating by Steve Clarke
"I was with another insurance company for 40 years and when I added my 18 year old daughter they more than doubled my rate. I needed an alternative so Lisa at State Farm came through with a rate that was half the price of the old company's rate. THANKS."
We responded:
"Hi Steve, Thank you very much for bringing your car insurance to my State Farm office! Great decision! I am glad Lisa was able to save you some money on your car insurance. Lisa and the rest of my staff are awesome and do our best for our clients every time the phone rings or we receive an email. You did an excellent job by bundling all of your policies together and maximizing your discounts with us!! Let us know what else we can do anything for you and your family. Thanks again! Steve-Agent/Owner"
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Michelle Sullivan

April 28, 2025

5  out of  5
rating by Michelle Sullivan
"Easy to work with and very friendly staff!"
We responded:
"Hey Michelle, Thank you for the great feedback about my State Farm staff! We try to make it easy for our clients to do business with my office. We know your time is valuable and want to give you a great customer service experience. Please let us know what else we can do for you. Thanks again for the 5-Star review! Have a great summer! Steve-Agent/Owner"
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Jennifer Lesmes

April 23, 2025

5  out of  5
rating by Jennifer Lesmes
"Every time I need to call I get nothing but great customer service! All the staff are wonderful in explaining throughly about any inquiry I have and leave the call feeling relieved that it was an easy process for whatever is it I’m in need of. The last rep I spoke with was Renee Hogan and all I needed was a copy of my information and she sent it to me in seconds! Thank you"
We responded:
"Hey Jennifer, Thank you so much for the great feedback on my staff and specifically, Renee! I am very fortunate to have such professional and friendly people working in my office. We pride ourselves on providing the best customer service possible. Please let us know if you or your family ever have any questions or need help with any of your State Farm policies! We got you covered! Thanks again! Steve-Agent/Owner"
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karin merz

April 18, 2025

5  out of  5
rating by karin merz
"Very caring, compassionate, and professional!"
We responded:
"Hi Karin, Thank you very much for having all of your insurance with my State Farm office!! I appreciate it very much. I am going to pass along your super nice comments to my excellent staff! Please let me/us know if we can help you and your family in any way! Tell your friends about my office. I would appreciate it. Have a great summer! Thanks again! Steve-Agent/Owner "
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Dana wright

April 16, 2025

5  out of  5
rating by Dana wright
"Since I have been with state farm Steve Sandoval and his team has been great I wouldn't go any other Insurance company..Thankyou Ladies of STATE FARM THAT'S WITH STEVE SANDOVAL YOU LADIES ARE GREAT ALWAYS THERE FOR ME AND BEING UNDERSTANDING.."
We responded:
"Hi Dana, Thank you very much for the feedback on my team!! My staff is excellent! We will continue to do our best for you on your car insurance and homeowners insurance, I appreciate that you will continue to stay with my State Farm office. We always need to earn your trust and loyalty to keep your business. Thanks again. I appreciate the great review. Steve-Agent/Owner"
Profile photo of Diann Dargusch

Diann Dargusch

April 16, 2025

5  out of  5
rating by Diann Dargusch
"We've been a client of Steve Sandoval for greater than 35 years. We wouldn't think of switching to another ins. company or agent. It's always a pleasure to work with Mary and Lisa. They are exemplary, polite, professional and it's comforting to know that we are in good hands."
We responded:
"Hey Diann, I can’t thank you enough for your confidence and loyalty you’ve shown in me, my staff and my State Farm office. You have been great to work with over the years and my staff loves working with you! I will certainly pass on your kind words to my staff. I know that will make their day! We have to continue to earn your business every time you have an interaction with my office. I look forward to having you as our client for a long, long time! Thanks again for everything! Have a great summer!! Steve-Your State Farm Agent "
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Laurie Lett

April 14, 2025

5  out of  5
rating by Laurie Lett
"Lisa Robertson made it easier for me to see my son moving off our car insurance and getting his own with easy transition! Lisa handled it with love and care, and I am so thankful for her awesome care for all of us!"
We responded:
"Hi Laurie, Thank you very much for taking your time to give me your feedback about Lisa! Lisa is great as well as my other team members! I appreciate you and your family for having your car insurance as well as your other policies with my State Farm office. We will continue to do our best to make your insurance experience easy and handled with love and care! Thanks again for being our State Farm client and the great review! Steve-Agent/Owner"
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lori sarelson

April 8, 2025

5  out of  5
rating by lori sarelson
"An actual person will pick up the phone and help you. I know, unbelievable right? It’s true, and they’re nice too. I would leave 10 stars if I could."
We responded:
"Hey Lori, You are correct in that we will actually answer the phone and help our State Farm clients! I personally don’t like going through a voice menu to try and do business. I do not offer a voice menu. My office will continue to provide you excellent service since we have so much experience. And we are nice people! Thanks again for the 10-Star review! Lol! Have a great spring/summer. Steve-Agent/Owner"
Profile photo of Jamshid Rahmani

Jamshid Rahmani

April 8, 2025

5  out of  5
rating by Jamshid Rahmani
"I’ve had a great experience with State Farm Insurance, thanks to my agent Mary C. Calloway. She has been extremely knowledgeable, responsive, and genuinely caring throughout the entire process. Whether it was helping me understand my policy or guiding me through a claim, Mary made everything easy and stress-free. I truly appreciate her professionalism and personal touch. Highly recommended!"
We responded:
"Thank you and Mohammad for the very nice and raving review about Mary in my State Farm office! She is very good as well as the rest of my excellent staff. I am very fortunate to have such a great team working for my clients! We try to make everyone’s insurance interactions as easy and stress-free as possible. Please thank your family for being our State Farm customers! Also, please let us know how we can help you in the future. Thanks again for the great recommendation!! Tell your friends and coworkers about us! Steve-Agent/Owner"
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Michael Godec

April 7, 2025

5  out of  5
rating by Michael Godec
"Steve Sandoval and his staff are always responsive, sensitive to our unique needs, and provide the best service and value always. I highly recommend them!"
We responded:
"Hey Mike, Thank you and your family very much for being with my State Farm office! As you know, I do have a great staff. We have to continually earn your business by providing you with great service at a great value. We cannot take your business for granted. I appreciate the high praise and recommendation! Please give your family my best. Thanks again! Steve-Your State Farm Agent "
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John O'Dwyer

April 2, 2025

5  out of  5
rating by John O'Dwyer
"Steve is da man! Always friendly and helpful service :)"
We responded:
"Ha!! Thank you very much for having all of your insurance with my State Farm office! I appreciate your loyalty throughout the years. As you know, I cannot do it without my excellent staff. I was glad that I was able to help with your claim! My State Farm Claims team is always willing to be of assistance. Please let me know if you ever need anything else! Thanks again. Steve-Agent/Owner"
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BT Tran

April 2, 2025

5  out of  5
rating by BT Tran
"Lisa and the team here are very professional and quick to the point. 5/5 If you need insurance, give them a ring."
We responded:
"Hi BT! I appreciate the kind words that you said about Lisa and the rest of my team. We strive to provide the best service possible to our State Farm clients. We have a lot of experience and are extremely customer-oriented. Thank you very much for the ringing endorsement! Nice speaking to you the other day. Thanks again!! Steve-Agent/Owner"
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Nabil Tawadros

April 1, 2025

5  out of  5
rating by Nabil Tawadros
"Mr Steve and all stuffs they provide very good service as they respond for questions I need and my family they ate the best and very cooperative and I recommend they as Statefarm insurances."
We responded:
"Hey Nabil, I want to thank you and your family for being my State Farm clients over the years! My staff and I are here for you whenever you need us. Please call us whenever you have any questions or need advice. Thank you very much for the kind words and the great review!! Steve-Agent/Owner"